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Shipping & Returns

 

Shipping

The English Shipmate takes great pride in our service to customers and if you need an item quickly just let us know.

All The English Shipmate's items are posted via First Class Business post for mainland UK orders, unless you select express, tracked services where available.

**ORDERING AT PEEK TIMES**

To avoid disappointment, please order as soon as you can – as an artisan silversmith I can only make so many orders during the Christmas/Father's Day/ Mother's Day etc period without the help of Elves or other magical hard-working creatures.

WEATHER:

Please note that courier and postal services may be affected by inclement weather - it's hugely important to me that the items I make for you reach you in time, if there's any reason to suspect delays, I will contact you.

Processing time
 
For UK delivery 1-3 working days.
 
The time I need to prepare an order for shipping varies. For details, see individual items.
 
Estimated shipping times
 
North America: 5-7 business days
 
Europe: 3-5 business days
 
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
 
Customs and import taxes
 
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
 

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.